Lettings Support
The approach
We provide a service that your landlords and tenants will be happy with – detailed, easy to read reports backed up with photographs, polite professional clerks and a booking process that works and is easy to use. We aim to save your office time so you can concentrate on being successful lettings agents. Our customers come back year after year as we deliver what we promise.
Letting managers
We communicate and support all branch managers in helping them achieve a streamlined process for making bookings with us as a supplier. We aim to reduce staff time spent on bookings and the handling of the inventory process so that it is easy to work with us and saves wasted staff time in this process.
Lettings directors
We support letting directors through offering solutions to problems, stepping in at the last minute and being devoted to customer service.We are an established company who understands the needs of Estate Agents, offering quick bookings, last minute jobs, no agent cancellations fees and concise clear reports.
Lettings negotiators
We aim to take care of the inventory side – last minute bookings and liaising with landlords and tenants on bookings so you don’t have to. Reports are returned on time. Cleaning issues and safety issues at properties are reported immediately to keep you ahead of the game.
Our Lettings support case studies
We’ve supported new lettings teams, to quickly up-skill employees
- Interactive workshop sessions
- Detailed walk-throughs of inventory check-ins and check-outs
- Helpful tips for new team members
- Extensive Q&A sessions at morning meetings
- Providing up to date industry news and tips to the team
We’ve helped teams to implement time-saving systems to increase efficiency
- Supporting new directors in letting agencies
- Bespoke workshops across multiple branches
- Inventory process training
- Cleaning classification training
We’re here to support lettings agencies with last-minute check-ins
- We assist in getting last minute move in’s over the line
- Our qualified clerks will guide first time tenants through the check in process
- By being flexible and up for a challenge we help agents get those last minute jobs booked in
- By being proactive and flexible we help agents keep landlords and tenants happy!
What our clients say
“I have always found Eclipse to be highly efficient in their approach and very capable of dealing with our landlords and tenants. I feel very confident in their work due to their experienced clerks, thorough reports and very importantly their willingness to go the extra mile for us when needed.“
Jane Jenrick, Regional Director, John D Wood
“I have been working with Eclipse for over three years. The team always manage to get my requests sorted, even when they are last minute appointments. Their work has subsequently has led to further business for my office.”
Oliver Emsley, Lettings Manager, James Anderson, East Sheen
“Eclipse are one of the best inventory companies to work with. On many occasions they have gone out of their way to book short notice appointments and will always try and accommodate requests even when they are up against it.”