We are committed to our service levels, to ensure we reflect professionalism for the agents we work with. Our company is focused on growth through having the most educated clerks in the field. We are an established company who understands the needs of Estate Agents, offering quick bookings, last minute jobs, no agent cancellations fees and concise clear reports. We serve through offering solutions to problems, stepping in at the last minute and being devoted to customer service.
How we helped
Ross, Lettings Director, Barnes
Ross had recently taken over as Lettings Director and was implementing time-saving systems for his team. He found a lot of time was being wasted with the team trying to understand the inventory process and explain it to their clients.
What we delivered
We offered to spend a morning training the three branches on the inventory process and cleaning classifications.
Following the seminars, the feedback was that the team were now clear on the process and able to guide their landlords and tenants in a much more informed way.
What our clients say
“At John D Wood we have been working with Eclipse since 2011 and I have used Eclipse in various capacities including for my own rental property since 2007. I have always found them to be highly efficient in their approach and very capable of dealing with our landlords and tenants. I feel very confident in their work due to their experienced clerks, thorough reports and very importantly their willingness to go the extra mile for us when needed. A great working relationship results in branch and property management teams being able to concentrate on other aspects of the lettings process while they take care of the inventory process. I would thoroughly recommend them to landlords and agents alike.”
Jane Jenrick, Regional Director, John D Wood
“James Anderson have been using the services of Eclipse Inventories for nearly six years and we have been very happy with the quality of the reports and the good standard of service received. We have come to know the team very well that has allowed for a very good relationship. On the occasions that we make a request outside the norm the Eclipse team always do their best to accommodate us. It is extremely rare that we need to call on our 2nd choice of inventory company. Thank you to Cathryn and Oli behind the scenes and to all the clerks that look after us and our clients on a day to day basis.“
Patrick Connolly, Lettings Director, James Anderson