Our 6 Step Process 2018-06-15T10:38:32+00:00

Our 6 Step Process

How we work with you

With every base covered, we know we can support our customers’ needs. We know your time is precious and moving is stressful, so we strive to make our part in this perfect every time. We don’t just supply inventories, we supply an extraordinary customer service experience tailored to the needs of landlords, tenants and property professionals.

STEP ONE

Initial booking

You contact us to book your job and we help you decide which service you need.

STEP TWO

Job confirmation

Once a suitable time and day have been chosen we email instant booking confirmation. We also offer full flexibility if you need to make changes.

STEP THREE

Day of the job

Our expert clerks attend the property at the agreed day and time to complete the appointment.

STEP FOUR

Duty of care

Our clerks are trained to flag any issues straight away that they find at the property.

STEP FIVE

Report turnaround

No more than 24 – 48 hours after the job, the reports are with the customer.

STEP SIX

Professional advice

We offer a full advisory service post job to support and guide fair decisions. This can also be backed up by our legal advisors.

The approach

We look at the inventory process from our experience in the estate agent world, from being landlords and from 15 years of industry knowledge. We know the importance of getting this right, so we aim to be unique in our dedicated service to you.

Flexibility

We know things change when moving home, so if you need to change your booking at the last minute, we will be your flexible friend and organise this for you.

Time scales

We know the importance of receiving the report quickly, so we utilise our bespoke report management system to make this happen.

Legislation

If there are new laws a landlord needs to adhere to that relates to the inventory process, we will make sure these are flagged in our reports.

Availability

We are at the other end of the phone or reachable by email, with our clerks available seven days a week.

Guidance

We are not here just to do a job, we are here to offer advice and guidance on best practice. We are your independent experts.

Committed to Recruitment

We only take on people who share our values, so we can be sure that all of our team are working to the same standards. We recruit based on attitudes so that we only get the best people.

Fantastic service!

Thank you so much for the incredible service once again Eclipse!

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